Is Your Body Language Serving You?

You may be adept at effectively reading body language but how well do you manage and modulate your own physical cues? Many of us work hard to understand and respond to crossed arms, furrowed brows, and fidgety fingers but spend less time calibrating our own nonverbal...

When to Provide More Than “Just the facts, Ma’am”

A focus on “just the facts” can help us stay on track, make sure our communication is relevant, and provide grounding for complicated issues. As with so many rules of convention, however, there are exceptions. I’d like to invite you to occasionally...

Real Leaders Ask for Help

One of the many traps of leadership is believing that you have to be responsible for everything, know everything, and do everything. Leaders who take that approach are susceptible to burnout, often fail to create the space they need for creative work, and miss...

How Are You Dealing With (UN)Constructive Criticism?

Perhaps your boss called you uncollaborative after you pulled off a massive team effort or your colleague suggests you don’t have the experience to make a particular decision. In both cases, they can claim that they are only trying to provide some constructive...

How Words Help You Build the World You Want

People tend to fall in to one of two camps: those who believe they are in charge of their own world and those who don’t. Neither perspective is wholly true, yet the mindset informs the way we engage with those around us. When you believe you can influence or control...