Talking to the Enemy

Whether it’s the questionable behavior of a senior partner, running into another candidate for the job you want, or crossing paths with someone pitching the same account you just pitched, speaking with the enemy can be a tough challenge. Rather than seeing red,...

Is that a “Yes” or a “No”?

I’ve been doing a lot of thinking lately about the costs and benefits of binary questions and binary answers when it comes to effective communication. While a simple “yes” or “no” may be the most direct way to respond to a question, it isn’t always all you need. On...

Watch it! How Observation Helps Communication

Observation is a key element in any good communicator’s toolkit. Seeing signs of interest, discomfort, or comprehension can guide your words, alter your plans, and shift your agenda. But if you aren’t actively looking for the way your audience is responding, you can...

The Value of Kindness

Valentine’s Day can bring up a lot: hopeful expectations, outsized feelings of responsibility, dread, excitement, and more. Words of kindness can help navigate all of these issues and more every day of the year. Not just for special occasions, words of kindness can...

Your Words Make a Difference

It’s so easy to give in to the caustic behavior of others. The person who cut you off in traffic, the guy yelling into his cell phone at the grocery store, the woman belittling the barista at Starbucks. Every one of these acts poisons the environment just a little....