The Value of Kindness

Valentine’s Day can bring up a lot: hopeful expectations, outsized feelings of responsibility, dread, excitement, and more. Words of kindness can help navigate all of these issues and more every day of the year. Not just for special occasions, words of kindness can...

Your Words Make a Difference

It’s so easy to give in to the caustic behavior of others. The person who cut you off in traffic, the guy yelling into his cell phone at the grocery store, the woman belittling the barista at Starbucks. Every one of these acts poisons the environment just a little....

It’s Time to Finish What You Started

Language and leadership are two of my favorite topics. I spend a good deal of time studying the symbiosis of these skillsets. More often than not, powerful leaders know how to effectively communicate and effective communicators know how to powerfully lead. But...

Have You Decided What You Want?

Want to pitch a new plan, bid on a project or get a raise this year? Start with the end in mind. Decide what you want and ask for it up front. Don’t expend valuable facetime with decision-makers ramping up to your ask or seeding the conversation. Ask directly for what...

Random Acts of Kindness

A few days ago I was in line at a Starbuck’s drive through. As I pulled up to the window to pay, the barista told me the car in front of me had covered my order. Though the generous driver and I didn’t exchange a single word, s/he delivered a very big message. One...